Terms of Use — UK and Europe

Last updated 31 July 2026

Introduction

These Terms of Use (the "Agreement") are a contract between you and Your Luggage Ltd, a company registered in England and Wales (company number 17370153) ("Your Luggage") and govern your access to and use of the Your Luggage browser extension, the Your Luggage website located at yourluggage.shop and all other Your Luggage-branded websites (each, a "Website"), and other software applications and online services provided by Your Luggage (collectively, the "Service").

If you are based outside the UK, Europe, or the United States, then the applicable Terms of Use that govern your use of the Service are set forth here: yourluggage.shop/terms/us.

Accepting the Terms

By using any portion of the Service, you agree to comply with and be bound by this Agreement. This Agreement applies to you regardless of whether you are a "Member" (which means you have created an account with Your Luggage) or are a "Visitor" (which means that you are using the Service but have not created an account with Your Luggage). The terms "you" or "User" refers to a Visitor or a Member. The terms "we" or "our" refers to Your Luggage. You must be an individual and at least 18 years old, or the age of majority in your state or country of residence, to use the Service. You may not use the Service or accept this Agreement if you are not of a legal age and able and competent to form a binding contract with Your Luggage. If you use the Service, you represent that you have the capacity to be bound by this Agreement. The Service is for personal, non-commercial use. You agree that you are not using the Service for or on behalf of any third-party or for any commercial purpose.

Amendments to this Agreement

Your Luggage may modify this Agreement from time to time. Any and all changes to this Agreement will be posted on yourluggage.shop/terms/eu, and will be effective at the time of posting, unless otherwise noted. If our changes reduce your rights or increase your responsibilities, we will provide you notice of at least 30 days (by email and/or by way of other reasonable means, such as by posting notice of the changes on our Website). In addition, the Agreement will always indicate the date it was last revised.

By continuing to use our services after any changes to this Agreement take effect, you agree to be bound by those changes. If you do not agree to the changes, you are free to exercise your right to stop using the Service and terminate this Agreement.

Privacy and your Personal Information

The Service is subject to Your Luggage's privacy and data protection practices (our "Privacy Statement"). Please read our Privacy Statement at yourluggage.shop/privacy. Our Privacy Statement explains how Your Luggage collects, uses and shares your information when you visit our Website or otherwise access the Service.

Description of the Service

Your Luggage is a browser extension that reads product listings from the retailer page you are browsing and surfaces, for each listing it finds, risk signals and size and measurement data filtered against your own stored measurements when shopping online. Your Luggage offers a variety of ways to access aspects of our Service, including the Website and browser extension. Not all aspects of our Service will be available through all channels or in all locations. Your Luggage works using data extracted from the retailer page you are browsing.

In addition, you must become a Paid Premium Member to access some portions of our Service, including open-web product search beyond the page you are browsing and a higher saved products limit. Premium is optional; the free tier remains fully usable without payment. Your Luggage is not responsible for any missed savings, opportunities or problems arising from incorrect sizing information.

While we attempt to provide accurate descriptions for the products and other information shown within or through the Service, much of the information we display (including many size specifications) is provided by third parties that we do not control. We do not warrant that the product descriptions, third-party offers, or related merchant information or terms shown through the Service are accurate, complete, reliable, current, or error-free. The inclusion of any products within the Website or browser extension at a particular time does not imply or warrant that these products will be available at any other time.

Our services are currently available for Google Chrome and Microsoft Edge. Support for other browsers may be added later and will be announced if and when it is.

Premium

We make money to sustain the Service through Premium subscriptions. Premium is a recurring subscription billed through Stripe. By subscribing, you authorise us to charge your chosen payment method on each renewal until you cancel. Prices are shown before you subscribe and may change on notice; a price change never applies retroactively to a period you have already paid for. You can cancel at any time from your account settings or the billing portal Stripe provides; cancelling stops future renewals but does not refund the period you are currently in. You will keep Premium access for the rest of that period.

Merchant Websites and Purchases

The Service allows you to view information about products listed for sale by third-party merchants online, find offers on those products, and track pricing information. Your Luggage may provide product information and savings opportunities through our browser extension when you are on a third-party merchant's website. However, in all cases any merchant product will be purchased directly from the merchant and through the merchant's website. You are not buying the product from or through Your Luggage. Your Luggage is not a re-seller or distributor of any products of third-party merchants.

Merchant Returns

If you are unhappy with your merchant product purchase, if you wish to return your merchant product, if you ordered a merchant product and it has not arrived, or if you have another customer service inquiry regarding your purchased merchant product, you will need to contact the third-party merchant from whom you purchased the product. Your Luggage is not involved in your merchant product purchase and is not able to assist with any customer service inquiries or returns related to that purchase.

Your Luggage Offers and Third-Party Links

Your Luggage may display to you "Your Luggage Offers" and other personalised and non-personalised pricing and product information regarding goods and services offered by third-party merchants. These offers and product information may be provided in several ways, including as links to third-party websites or as coupons or discount codes you can apply to your purchase of products offered by third-party merchants. In order to improve our services, Your Luggage may track how you use the services we provide, including whether you click on Your Luggage links to third-party websites, your actions on those third-party merchant websites, and whether you use the discount or coupon codes displayed by Your Luggage.

Your Luggage Is Not Responsible for Third-Parties

All products you purchase from a third-party merchant, including those linked from the Website or through the Your Luggage browser extension, are: (a) priced by the applicable third-party merchant (including whether such prices include applicable taxes, and any additional fees, such as shipping and handling); and (b) fulfilled, shipped, and otherwise serviced (including but not limited to the processing of returns, refunds, and cancellations) by the applicable third-party merchant and not by Your Luggage. Your Luggage is not responsible for any third-party merchant products, or any information contained on the third-party merchant's website.

You agree that your purchase from a third-party merchant is subject to such merchant's own terms and conditions applicable to such purchase. You agree that Your Luggage is in no way responsible or liable to you for any products you purchase through or using the Service, including for any product liability claim, improper charges, delivery failures, pricing errors, or inaccurate product descriptions. You acknowledge and agree that Your Luggage is not liable or otherwise responsible for any breaches of credit card or debit card security or privacy by any third-party merchants.

Your Luggage does not endorse, warrant or guarantee the products or services that are displayed through the Service. Your Luggage is not an agent, distributor, re-seller, broker or otherwise responsible for third-party merchants or the activities or policies of those merchant websites or the products or services available on them. Your Luggage does not promise or guarantee that the product details, prices, or other service terms offered by any particular merchant via our Service are the best prices, best terms or lowest rates available in the market.

When you access third-party websites through our Service, you accept that there are risks in doing so, and that Your Luggage is not responsible for such risks. We encourage you to be aware when you are on a third-party merchant website and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilise.

Your Luggage has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices or opinions expressed in any third-party websites or by any third-party that you interact with through the Service. In addition, Your Luggage will not and cannot monitor, verify, censor or edit the content of any third-party site or service. By using the Service, you release and hold us harmless from any and all liability arising from your use of any third-party website or service.

Account Information from Third Party Sites

When you establish an account with Your Luggage, we may allow you to register your account, log in, or otherwise link your Your Luggage account with an account you maintain with a third-party, such as Facebook or Google ("Linked Account"). You represent that any Linked Account belongs to you and you are permitted to link it to your Your Luggage account. Your Luggage does not control the policies and practices of any third-party site or service, including any Linked Account you connect to the Service, and Your Luggage is not responsible for any actions or omissions of providers of a Linked Account, including related to accuracy, legality or non-infringement. If permitted by your Linked Account, Your Luggage may import information from your Linked Accounts to help better offer the Service to you.

Your Log-In and Account Information

You agree and understand that you are responsible for maintaining the confidentiality of your log-in ID, email address, password and any other personal identifying information or other codes used to access your Your Luggage account or the Service ("Log-In Information"). If you become aware of any unauthorised use of your Log-In Information, you agree to notify Your Luggage immediately.

Accurate records enable Your Luggage to provide the Service to you. You agree to keep your email address, your other contact information and any payment information in your Your Luggage account profile accurate and up-to-date. If you fail to keep your contact information updated, you will still be deemed to have received any notices we deliver to the email address you last provided.

Electronic Notices

By providing us with your email address, you agree to receive all account related notices electronically, to that e-mail address. It is your responsibility to update or change that address, as appropriate. We may also use your email address to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile and/or click "Unsubscribe" in any e-mail communications we send you.

Electronic Notifications

Your Luggage may provide you with electronic notifications by email, push notification or other electronic means. Some electronic notifications are mandatory, including security-related notifications, such as when you update your log-in information or password.

Other types of notifications are voluntary and may be modified through the Service. They may be customised, deactivated or reactivated by you. Your Luggage may add new notifications from time to time, or cease to provide certain notifications at any time.

Because notifications are not encrypted, we will never include your password. However, notifications may include your Your Luggage login information and some information about your account. Anyone with access to your email will be able to view the content of these notifications. While you may disable certain voluntary notifications, we will still send you Service-related notices as needed to allow us to provide you the Service.

Your Luggage's Intellectual Property Rights

The contents of the Service, including its "look and feel" (e.g., text, graphics, images, logos and button icons), photographs, editorial content, notices, software and other material are protected under copyright, trademark and other laws. The contents of the Service belong or are licensed to Your Luggage or its software or content suppliers. Your Luggage grants you the right to view and use the Service subject to this Agreement. Any distribution, reprint or electronic reproduction of any content from the Service other than as expressly permitted in this Agreement or with our prior written consent, is prohibited. If you would like to request such permission, send us an email at info@yourluggage.shop.

Your right to access and use the Service is personal to you and is not transferable by you to any other person or entity. You are only entitled to access and use our Service for lawful, internal, and non-commercial purposes. Subject to your compliance with this Agreement, Your Luggage hereby grants to you a personal, worldwide, non-assignable, non-sublicensable, non-transferrable, and non-exclusive licence to use the software and content provided to you as part of the Service for personal, non-commercial purposes.

You agree that Your Luggage may use your feedback, suggestions, or ideas in any way, including in future modifications of the Service, other products or services, advertising or marketing materials (although any use of your personal information will be subject to our Privacy Statement).

Technology Disclaimer

Your access and use of the Service may be interrupted from time to time due to third-party failures outside of our control (such as unavailability of general internet infrastructure). Access and use may also be interrupted for periodic updating, maintenance or repair of the Service by Your Luggage. While we will make reasonable efforts to make the Service available to you, we do not promise that it will be available at all times.

Your Luggage cannot always foresee or anticipate technical or other difficulties which may result in failure to obtain data or loss of data, personalisation settings or other service interruptions. Your Luggage cannot assume responsibility for the timeliness, accuracy, deletion, non-delivery or failure to store any user data, communications or personalisation settings.

Prohibited Activities

You represent, warrant, and agree that you will not contribute any content or otherwise use the Service or interact with the Service in a manner that:

Infringes or violates the intellectual property rights or any other rights of anyone else (including Your Luggage);
Violates any law or regulation or this Agreement;
Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
Involves the sharing of any information which is false, inaccurate or misleading;
Jeopardises the security of your Your Luggage account or anyone else's (such as allowing someone else to log in to the Service as you);
Attempts, in any manner, to obtain the password, account, or other security information from any other User;
Violates the security of any computer network, or cracks any passwords or security encryption codes;
Runs a maillist, listserv, any form of auto-responder or "spam" on the Service, or any processes that run or are activated while you are not logged into the Service, or that otherwise interfere with the proper working of the Service (including by placing an unreasonable load on the Service's infrastructure) or that would bypass the navigational structure or presentation of the Service;
"Crawls," "scrapes," or "spiders" any page, data, or portion of or relating to the Service or Content (through use of manual or automated means);
Copies or stores any significant portion of the Content;
Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Service; or
Circumvents, removes, alters, deactivates, degrades or thwarts any protective or security measure, or any content protections, which Your Luggage has implemented as part of the Service.

If you violate or infringe any of the rules above, we may immediately suspend or terminate your right to use or access the Service.

Limitations on Your Luggage's Liability

The Service is provided on an "as is" basis. Your Luggage specifically disclaims any and all warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, and any warranties arising out of course of dealing or usage of trade.

We are not responsible for loss or damage resulting from your use of the Service that is not 'foreseeable'. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you agree to this Agreement, both you and we are aware that it might occur.

The Service is provided for personal, non-commercial use only. We have no liability for any loss of profit, loss of business, loss of contract, business interruption, or loss of business opportunity in connection with your use of the Service.

We don't exclude or restrict our liability in any way that would be unlawful, including our liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

Ending your Relationship with Your Luggage (and vice versa)

This Agreement will continue to apply until terminated by either you or Your Luggage as set out below. If you want to terminate this Agreement, you may do so immediately at any time by closing your account for the Service. Otherwise just uninstall Your Luggage and stop visiting our Website and using the Service.

Email removeaccount@yourluggage.shop to cancel your account. Upon doing so:

your account will be closed and your ability to log in will be deactivated; and
any data in our records will be retained subject to our Privacy Statement.

Your Luggage may immediately, at any time, terminate this Agreement (and therefore your right to access and use the Service) by notifying you (if safe to do so) to the e-mail address provided by you as part of your registration information.

Governing Law and Forum for Disputes

This Agreement, and your relationship with Your Luggage under this Agreement, shall be governed by the laws of England and Wales. However, if you are based outside England and Wales, the additional consumer rights and protections you are entitled to under the laws of the country in which you are based will also apply.

In the event of any dispute which you are not able to resolve by contacting us, you can bring legal proceedings in the courts. Alternatively, you may submit any dispute to the European Commission Online Dispute Resolution platform for online resolution, accessible here.

Miscellaneous

If any portion of this Agreement is deemed unlawful, void or unenforceable by any court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement.

You agree that if Your Luggage does not exercise or enforce any legal right or remedy which is contained in the Agreement (or which Your Luggage has the benefit of under any applicable law), this will not be taken to be a formal waiver of Your Luggage's rights and that those rights or remedies will still be available to Your Luggage.

All covenants, agreements, representations and warranties made in this Agreement shall survive your acceptance of this Agreement and the termination of this Agreement. The term "including" in this Agreement means "including but not limited to."

Contact Us

Your Luggage welcomes comments, questions, concerns, or suggestions. Please send us feedback by emailing us at info@yourluggage.shop.

Right of withdrawal

If you are a consumer based in Europe or the UK, you can withdraw from this Agreement and close your account within the first 14 days without paying a penalty and without giving a reason. This 14-day period begins at account opening on the day our agreement with you starts (or, if later, the day you receive our terms). If you wish to withdraw from this Agreement during those 14 days, please notify us by closing your account and paying any amounts you owe us.

If you are a consumer and you close your account within that 14-day period, we may charge for transactions you have made or services you have used during that time (if in future, any fees are introduced for any of our products or services).

This right to withdraw is in addition to the terms set out in this Agreement. If you do not exercise your right of withdrawal within this 14-day period then your account will remain open, and this Agreement will continue until closed either by you or Your Luggage.

European Users Based outside the UK

If you are a User based in Europe but outside the UK, some differences to the terms of this Agreement will apply. These will depend on the country in which you are based and are set out below. Please review these carefully, as they form part of the Agreement.

Germany

The section entitled "Limitations on Your Luggage's Liability" above does not limit or exclude Your Luggage's liability for gross negligence in respect of users based in Germany.

Italy

Despite the section "Governing Law and Forum for Disputes" above, if you are a user based in Italy then any dispute between you and Your Luggage regarding this Agreement will only be dealt with by the courts of the place in which you are domiciled or resident.

You may also apply for an out-of-court mechanism to solve any dispute relating to this Agreement (in accordance with Sections 141–141 decies of the Italian Consumers' Code, 6 September 2005 no. 206). By way of example, you may utilise or consult the European Online Dispute Resolution platform referred to above.